While Phantasya strives to maintain it’s 3-5 day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)
Phantasya will ship to any physical address in South Africa. We will not ship to P.O. Boxes and will not ship outside of South Africa. Each package requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
Every item from Phantasya is insured up to the full purchase price. It is our responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from us to the customer and not for subsequent shipments for returns or repair.
Phantasya preferred carrier is The Courier Guy and all shipping will be competed through them unless otherwise specified. Phanatsya’s shipping prices may vary with those of their carrier. Phantasya guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from phantasya.co.za
All build and ship times are counted in business days only and correspond with those of The Courier Guy our preferred carrier. Phantasya honors all holidays honored by our preferred carrier and follows a M-F work week.